Please note that all deliveries require a signature. If you are not available at the time of delivery, you can reschedule it for a more convenient time.

If you would prefer for us to deliver to your workplace or a relative’s home, we may reach out to you beforehand for additional security. To ensure a safe delivery, if you made your payment over the phone, delivery must be to the billing address.

All qualifying deliveries are complimentary, and our professional courier service will ensure your jewellery arrives as quickly as possible. We aim to deliver orders within Canada in 3-5 business days and international orders within 7 business days. 

Please account for extended delivery time during weekends, public holidays, and our busy Christmas and Easter periods, as well as for ring sizing. 

HOWARD is delighted to provide complimentary shipping for orders over $500. To process your delivery, we require your full name, a valid street address, and contact information. For orders under $500, a flat shipping fee of $30 applies.

All deliveries require a direct signature upon receipt. We do not deliver to P.O. Boxes. The customer is responsible for any shipping costs incurred from returned or undeliverable packages.

At HOWARD, customer protection is a priority. This means your order may be subject to additional security checks, which can cause slight processing delays. If we are unable to contact you for any reason as part of these checks, your order dispatch may be delayed.

We are confident you will treasure your HOWARD jewellery for years to come. However, if you need to return an item, you can do so within 30 days for an exchange or a full refund (please note that we cannot refund any import duties or taxes for international deliveries).

HOWARD will not accept returns if the product shows signs of wear, or has been used, damaged, or altered from its original condition in any way.

To start your return, please email us at support@howard.ca with your return reason and securely pack your purchase in the original HOWARD box. We are not responsible for the non-delivery of returned items. It may take 5 to 7 working days for the refund to appear on your statement, depending on the processing time of your card issuer. 

If you wish to cancel an order before it has been dispatched, please contact us at support@howard.ca as soon as possible. For more details, please refer to our terms and conditions.

Please note that refunds will not be issued in person, as they are handled separately from the in-store experience.

Benefit from our complimentary cleaning service with every HOWARD purchase. To schedule this service, simply call or email the store and we will be happy to organize this for you. Additionally, for items over $1000, you will receive proof of purchase for insurance purposes.

To ensure a secure and seamless user experience, we use industry-standard technologies like Secure Socket Layer (SSL). This is to protect any sensitive information exchanged between you and our website, such as your name and address. To verify our website's credentials and the 128-bit encryption in use, click on the Howard logo in your browser’s address bar.

When providing your personal details and payment information to make an order, this information is submitted to our payment services provider, Shopify Inc., and our payment protection platform Signifyd which may store it on servers outside the European Union. By placing an order, you consent to your information being transferred to these servers and used by Shopify Inc. solely for processing your order. For more details on Shopify Inc.'s use of your information, please see here.

For more details on Signifyd, please see here.

Your privacy is of utmost importance to us at Howard. We do not retain your payment details and any personal information is used exclusively by our team and selected partners. This allows us to maintain our exceptional level of service.

Where necessary, we may share your contact number and/or email with our courier service to facilitate prompt delivery and customs clearance – if required. 

For further information, please refer to our Terms and Conditions, and don't hesitate to contact us at 613-238-3300

If you have a ring that already fits comfortably, you may already know your ring size. However, if you’re unsure, you can refer to an online ring sizer. One way to determine your ring size is to have one of your existing rings measured in-store. A perfectly fitting ring will be snug but still smooth to remove.

It’s important to keep in mind that our finger size fluctuates throughout the day, depending on if our hands are hot or cold. If
they’re cold, this can even result in your fingers being up to half a size smaller. For this reason, we recommend not trying on rings when your fingers are cold, or later in the day when they tend to be larger.

Other countries label their ring sizes differently. Please refer to the chart below to find out your Howard ring size.

Just because you don’t know somebody’s ring size doesn’t mean you can’t surprise them. As a complimentary part of our service, you are welcome to revisit us once it has been gifted to resize the ring. Some clients enjoy bringing their loved ones into the store to meet the team and browse our other pieces. Occasionally, your ring may need to be re-made. This can take several weeks, but we can talk you through the most suitable options before your purchase to prevent this.

Be mindful that ring sizing differs across countries. Use the chart below to feel confident in your Howard ring size.

Our 18-inch necklaces sit just below the neck (or a bit lower if they have a pendant), while our opera-length necklaces (ranging from 39 to
43 inches) drape just past the bust. If you are looking for a different chain length, we would be pleased to accommodate, however this may incur an additional charge.

Our bracelet selection features styles ranging from 7 to 7.25 inches (on average). These can usually be shortened so they fit flush to the wrist, however a longer design may require a special order. For further details regarding our complimentary alteration service, please contact us at service@howard.ca