Privacy policy

HOWARD recognizes that you expect the information you provide to us be kept private. This Privacy Policy describes the Personal Information we collect from our customers through the HOWARD Client Relations Centre, online, over the telephone and at our store. We commit ourselves to maintaining the confidentiality of this information and guarantee that our only purpose is to provide impeccable quality of service to our customers. This information includes:


  • Terms of Use

While navigating on the Rolex section of our website, you may interact with an embedded website from In such case, Terms of Use, Privacy Notice and Cookies Policy of are solely applicable.

  • Privacy Policy

While navigating on the Rolex section of our website, you may interact with an embedded website from In such case, Terms of Use, Privacy Notice and Cookies Policy of are solely applicable.

    • Cookies Policy

    While navigating on the Rolex section of our website, you may interact with an embedded website from In such case, Terms of Use, Privacy Notice and Cookies Policy of are solely applicable.

     Update Cookie Policy

    In order to place an order through the website, you will be required to register and create an online account. During this process, you will be required to provide valid and up-to-date personal information, including but not limited to your real name, date of birth, phone number and e-mail address, as well as other personal information as applicable, such as shipping address, billing address and payment details (collectively "Personal Information").
    Should you contact the Client Relations Centre by telephone, you may also be required to provide such Personal Information. HOWARD takes the protection of your Personal Information very seriously and therefore additional information may be collected by HOWARD or its third party providers for security and anti-fraud purposes (see further information below).
    Any Personal Information you make available to HOWARD is done so voluntarily, with your knowledge and consent when ordering creations or registering for services from HOWARD. We will request from you information that is mandatory (required by us to fulfill your order and meet our legal obligations) and non-mandatory (which you can give to us, if you chose to). If you choose not to provide the mandatory information requested, HOWARD may not be able to respond to your request or activate your option choices.

    We use technology such as "cookies" on our website to store your user ID and password, track selections and purchases, and enhance your shopping experience. Cookies are pieces of electronic information stored on your computer. You may disable cookies through the settings in your web browser, but if you do so, some parts of our website may not function properly. We may automatically track and collect information about your IP address, domain service, the type of computer and web browser you are using and the pages you visit (including by using web beacon and other equivalent technology). We collect this information so that we can administer and improve our system. We may share this aggregate information with advertisers, sponsors or other businesses.

    HOWARD will use your Personal Information:

    •    To process your order and complete the transaction;
    •    To send you information on our creations, news, promotions and events which may be of interest to you;
    •    For marketing research purposes relating to HOWARD's business and satisfaction surveys;
    •    To customize, analyse and improve our products, services, technologies, communications, and relationship with you;
    •    To prevent fraud and other prohibited or illegal activities;
    •    To protect the security or integrity of our website including your Personal Information, our business, our products or services; and
    •    To provide you with other services you may have requested (e.g. Repair Order Tracking, Resizing, etc.).

    Except where stated otherwise, HOWARD will not share your Personal Information with any unaffiliated third party without your prior consent, unless required to do so by law or legal process.

    If HOWARD, or substantially all of its assets, is acquired as a result of an acquisition, merger, sale, reorganisation or liquidation, your Personal Information may be one of the transferred assets.

    The following information will be used jointly by HOWARD and your financial institution to process payment of your order:
    •    Your name and contact details including shipping and billing addresses;
    •    Your payment information;
    •    The identification of the creations you have ordered; 
    •    The price paid for the creations you have ordered;
    •    Information relating to your device (e.g. IP address, type of operating system)
    Your financial institution is responsible for their use of your Personal Information and should be contacted directly with regard to any matter regarding their use of your Personal Information.

    HOWARD is committed to protecting the security of your Personal Information. We will employ all reasonable technical and commercial measures to ensure that your Personal Information is held and used securely.
    Note to minors and children

    No part of this site is directed to children under age 13 and we will not knowingly collect personal information from any child under age 13. To register or place an order through the Client Relations Centre, you must have reached the age of majority (which in most states is 18 years old) and have legal capacity to enter into a contract. If you are under the age of majority or cannot lawfully enter into a contract, you must advise your parent or legal guardian to review this Privacy Notice and our Conditions of Sale before you register or place an order. Should we discover or be informed that a child has registered his/her or another child's Personal Information, we will delete such information from our records.

    HOWARD will not intentionally collect Personal Information from persons lacking legal capacity to act. If you, as a parent or legal guardian are concerned that the person you are responsible for has registered for one of our services, wish to cancel his/her registration and have all details deleted, please contact us by email at or write to us at the address below providing official documents establishing parental or guardian status.

    If you request disclosure, correction, deletion or that HOWARD stop using your Personal Information, HOWARD will deal with such requests in accordance with applicable laws and regulations. The deletion of your Personal Information or a request for HOWARD to stop using it will result in the cancellation of your registration.
    For any request concerning Personal Information and/or cancellation of registration to any services provided through the HOWARD Client Relations Centre:

    Address: 220 Sparks Street
Ottawa, Ontario, Canada 
K1P 5C1
    Phone: (613) 238-3300
Fax: (613) 238-1087

    We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your Personal Information will be based on the privacy policy in effect at the time the information is used.

    You acknowledge that this privacy policy is part of the terms of service and you agree that using this site signifies your agree to HOWARD’s privacy policy. We reserve the right to change this privacy policy at any time, without prior notice. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

    HOWARD takes all possible steps to ensure the accuracy of all the information included in our website. However, we take no responsibility for errors or omissions in the content of the same. 
    We have taken great measures to ensure that your visit to our Site is an excellent one. Just like our guaranteed high quality of service, we strive to keep your privacy constantly respected and your Personal Information protected. If you have any questions, comments or concerns about the Site's privacy practices, please do not hesitate to contact us.