In-Store Return & Exchange Policy
Eligibility for Exchange or Credit Note:
- You may return your in-store purchase within 14 days of receipt for an exchange or credit note. Refunds are not available for in-store purchases.
- Items must be in new, unused condition, with original packaging intact.
HOWARD reserves the right to deny any return that does not meet these conditions. Items purchased through our e-commerce website CANNOT be returned to our retail location without authorization by our returns team.
Conditions:
- Returns will not be accepted if the product shows signs of wear, damage, or alterations.
- To arrange an exchange or credit note for your in-store purchase by mail, please contact your original sales associate who will be able to assist.
Non-Returnable Items:
- Engraved, sized, custom, and special-order products.
- Adjusted watch bracelets.
- Sale or otherwise stated Final Sale items.
To begin your return process please contact our support team below.