At HOWARD, all jewellery repairs are handled by master jewellers in our fully equipped on-site factory. Your jewellery stays securely on our premises throughout the repair process. With over 50 years of experience, we ensure high-quality repairs, whether big or small. Our Ottawa location offers quick completion times, including same-day service.
Jewellery Repair Services We Offer
Ring Resizing, Repair & Soldering
- Accurate resizing for rings, necklaces, and bracelets
- Ring soldering for cracks or breaks
Chain Repair
- Spot soldering or laser welding for broken gold, platinum, or silver chains
- Easy clasp repair and replacement with a wide range of on-site parts
Stone Setting, Re-tipping, Securing & Replacement
- On-site settings including prong, channel, bezel, pave fixes, and more
- Stone replacement by GIA-certified gemologists
- Regular securing and re-tipping to prevent stone loss
Restoration
- Expert restoration of antique and vintage jewellery
Cleaning, Polishing & Refinishing
- Ultrasonic cleaning to remove dust, fingerprints, and deep impurities
- Polishing to remove scratches and restore original beauty
- Rhodium plating for white gold jewellery
- Various finishes to update your jewellery
Engraving
- Machine or hand engraving, depending on the piece
Pearl Restringing
- Excellent restringing service for pearls and beaded jewellery
Jewellery Repairs & Services
Frequently Asked Questions
Contact our team with photos and details about your jewellery repair needs. We will guide you through the next steps, provide an estimated cost, and discuss the expected timeline for your repair.
Yes, we welcome jewellery repair requests for pieces purchased elsewhere. Our Service Specialists will assess your piece to determine if we can safely complete the repair and provide apreliminary quote during your appointment.
Turnaround times vary depending on the type of repair and the condition of your jewellery. During your consultation, we'll assess your piece and provide an estimated completion date. To get started, please book a service appointment with our team.
Most jewellery repairs are completed on-site by our expert goldsmiths. For highly specialized repairs, your piece may be sent to a trusted specialist. If that's the case, we will always let you know before proceeding.
Vintage and inherited jewellery often contains unknown metal alloys that can weaken the final piece when melted. This can lead to porosity, cracking, or other structural issues.
To ensure lasting quality, we use certified precious metals for all new custom jewellery.
We can, however, reuse your existing diamonds or gemstones in a new design and offer a trade-in credit for your old gold toward your custom piece.
Rhodium plating is a thin layer of rhodium applied to gold to enhance its bright white shine and improve scratch resistance. It can also provide a hypoallergenic barrier for sensitive skin.
Over time, rhodium plating naturally wears away with everyday wear. Rings typically need re-plating every 1–3 years, while earrings and necklaces often last much longer.
At Howard Fine Jewellers, we offer professional rhodium plating services to restore your jewellery's original brilliance.