The HOWARD Guarantee
At HOWARD we stand by the quality and craftsmanship of all of our products. Every piece from HOWARD is crafted with the finest materials and expert craftsmanship. We guarantee that each piece created in our on-site factory, or carried in stock from one of our designer collections is free of manufacturing defects. In the event that there is an issue with your purchase, our team is here to help make it right.
When you purchase a piece from HOWARD, you become a valued member of our HOWARD Family. We pride ourselves in providing premier customer service that extends long beyond the date of your purchase.
Complimentary Check, Clean and Polish
You are welcome to visit the store to have your HOWARD jewellery complimentary checked and cleaned while you wait as often as is convenient for you. Once a year forever, we will do a complimentary polish on your piece.
Complimentary First Sizing on Surprise Ring Purchases
At HOWARD we love to be part of the surprise! We understand that with a true surprise we might not have the recipient's exact ring size. With any surprise ring from HOWARD we offer a complimentary first sizing within three months of purchase in order to ensure a perfect fit.
HOWARD offers a warranty against manufacturing defects. This warranty includes quality issues that arise only from a manufacturing defect.
This warranty does not cover issues that arise from general wear and tear, misuse, and negligence, including but not limited to: scratches, discoloration due to any chemical contact, warped metal, dents, misshapen bands, lost stones, or cracked stones. Lost or stolen pieces are also not covered by this warranty. Repair or service performed by a jeweller other than HOWARD Fine Jewellers will void the warranty.
If you believe your jewellery has a manufacturing defect, please Contact Us so that you may send it back to us for inspection where we may repair or replace your jewellery, as deemed appropriate and in alignment with this policy.
If you require repair services outside of the Manufacturing Defect Warranty, please Contact Us to connect with one of our Service & Repair Specialists.