HOWARD products are made with the finest materials and expert craftsmanship, which is why we guarantee that every piece from our on-site factory or designer collections is free from manufacturing defects. In the unlikely event you encounter an issue, our team will make it right.

When you purchase from us, you become a valued member of the HOWARD Family. We pride ourselves on delivering exceptional customer
service that extends well beyond your purchase date.

You are welcome to visit us in-store anytime for a check and clean of your HOWARD jewellery. As part of our exemplary customer service, we offer an annual complimentary polish, forever.

For surprise ring purchases, we offer a complimentary first sizing within three months to ensure a perfect fit. Some exceptions may apply.

Our warranty covers only manufacturing defects. It does not cover general wear and tear, misuse, negligence, scratches, discolouration, warped metal, dents, misshapen bands, lost or cracked stones, or lost/stolen pieces.

Any repair or service performed by a jeweller other than HOWARD Fine Jewellers will void the warranty.

If you believe your jewellery has a manufacturing defect, please email support@howard.ca so that you may send it back
to us for inspection. We may be able to repair or replace your jewellery, as deemed appropriate and in alignment with this policy.

If you require repair services outside of the Manufacturing Defect Warranty, please email service@howard.ca to connect with one of our Service & Repair Specialists.