Welcoming and service oriented approach
As you are aware, my wife Sheila and I are regular customers. While we receive consistently professional and courteous service from everyone we deal with at the store, Darrell has been a source of wonderful advice and support in managing a series of purchases and custom work over the past several months. His consistently welcoming and service oriented approach is a defining presence in the store. We want you to know how much Darrell contributes to our loyalty to Howard.
Extremely grateful for excellent service
I would like to send thanks to your staff for the courtesy and kindness shown to me when I visited your store to look at rubies for my children. I asked about a tie-tack for my son and a pendant for my daughter in law, for their 40th wedding anniversary. Your designer Darrell was very helpful and kind to me in choosing the right gems and showing me how he could design them to show off their beauty. The result is exceptionally beautiful and my children are thrilled with their gift. Thank you again for all your kindness and Darrell’s skillful work.
Received so many compliments
How nice of you to send me this message! I LOVE my rings! You advised me well! I have received so many compliments so far. Thank you so, so much! I’ll see you in the New Year! Have a wonderful Christmas and the best of New Year!
Impressed with design, patience and expertise
I have been a client of Howard Jewellers since my husband and I became engaged in 2009. My husband, Michael, surprised me with a gorgeous diamond that had belonged to his great grandmother, and off we went to Howard to design a custom ring that would do justice to such a meaningful family heirloom. I must admit that I was a bit overwhelmed, but Howard himself walked us through the process of choosing a style and answered my many questions with patience and expertise. His colleague Darryl was also incredibly helpful, answering questions about white gold versus platinum, and explaining how different band styles would fit differently. When the ring was ready, I was amazed by how beautiful it was: their custom setting was absolutely perfect for my heirloom diamond. When I discovered that the size of my fingers had changed and the ring was a bit loose, Howard's team happily resized it for me to ensure a snug yet comfortable fit -- and at no charge. After being so impressed with Howard's design of my engagement ring, we had them create our wedding bands as well. I still visit Howard Fine Jewellers every 6-8 weeks to have my rings cleaned and inspected to make sure all the stones are still secure. Every single time, I'm greeted with a smile and offered a cappuccino or a glass of water and my rings are ready in just a few minutes. Quite simply, Howard offers the best service of any jeweller in Ottawa.
I just got it! It looks beautiful! You guys are awesome… Is there anywhere on your website or other social media networks where I can give my testimony, It would be my pleasure!Thanks a Million!
Good old-fashioned values
Thank you for the great service you provided to s for my wife’s engagement ring adjustments. It’s great to see good old-fashioned values still in practice! Thank you!